Claims Policy

Claims Policy

Customers are required to run 10% of a skid coil prior to submitting a claim, all claims must be submitted in writing with a supporting sample and photo of the defect. CMC will not honor claims more than 6 months after the ship date. CMC will not honor claims for rejections less than 2% of the skid weight. CMC will not accept customer debits without written authorization from CMC Technical Service.

Limited Warranty

CMC provides the following limited warranty: CMC agrees to replace material found defective for failure to meet CMC’s standard manufacturing practices and CMC’s standard tolerance for variations. No claim for allowance will be accepted unless notice of such claim is received within 90 days after receipt of material. CMC’s obligation shall be limited to replacement of defective material, or at CMC’s option, to adjust matter fairly and promptly. ln no event shall CMC be liable for general damages, consequential or special damages or for transportation, installation, adjustment or other expenses which may arise in connection with such material. In no event shall CMC’s liability exceed the purchase price of the material. Material claimed to be defective shall not be restored without CMC’s authorization. This warranty is expressly made in lieu of any and all other warranties, expressed or implied, including, but not limited to, any warranties respecting workmanship, materials, merchantability or fitness for use.

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The Combined Metals Company mission is to safely produce and distribute the best value and the highest quality engineered stainless steel coil and sheet, specialty alloy strip, foil, and wire products and to deliver those products to customers around the world. Give us a call at (800) 323-0758 or fill out the form.

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